Customer Success

Vice President- Customer Success (Remote)

Preferable Location(s): Hyderabad, India | Mumbai, India | Bengaluru, India
Work Type: Full Time

About SafetyConnect: 

We are a leading B2B SaaS startup specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving Safety Solution—an AI-driven application focused on proactive accident prevention through monitoring driving behavior. Our Action Tracking System streamlines the management of corrective and preventive actions, fostering a culture of workplace safety. Additionally, our latest addition, the Forklift Safety Solution, ensures in-plant worker safety through optimized monitoring of forklift operations. Partner with us to revolutionize safety practices in your industry.

Job Description:

SafetyConnect is looking for a high-energy and dynamic VP-CS to join our growing team and build a relationship of trust with customers to ensure high level of engagement and retention. This role involves a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.
VP-CS should also be able to provide insights on clients operations, improve customer experience through product support, and handle customer complaints and requests.
Candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal VP-Customer Success should engage with customers, maximize value, and create strategies to grow our customer base.
This position requires tight collaboration with the clients and the sales team,
Here at SafetyConnect we value teamwork and feel that it is very important for all members to work as a team. 

Key Responsibilities.
  • Develop and maintain client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyse customer data to improve customer experience.
  • Increase expansion revenue, minimise churn and improve NPS.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Provide the product team with inputs on product enhancements.


  • Exceptional communication skills (both verbal and written). 
  • Self-motivated with diligent work ethic, a business acumen, enthusiastic and passionate, ability to understand client needs. 
  • Drive and energy to manage multiple customers.
  • Proactive and efficient time-management.
  • 5-10 years of experience as a CSM in SaaS/B2B.
  • Bachelor’s degree or equivalent required.

Perks and Benefits:
  • Medical Insurance: Comprehensive health coverage for you.
  • Company Offsites: Regular team-building events and offsite retreats to foster a strong sense of camaraderie.
  • Collaborative Environment: Join a dynamic and innovative team where collaboration and creativity are valued.
  • Professional Growth: Opportunities for skill development, mentorship, and career advancement.
  • Cutting-Edge Projects: Work on exciting and innovative projects that push the boundaries of technology.
  • Competitive Compensation: Receive a competitive salary package commensurate with your skills and experience.
  • Performance Bonuses: Recognize and reward outstanding contributions to the team's success.
  • Paid Time Off: Generous leave policies to support your well-being and work-life balance.
  • Join our team and be part of a dynamic, forward-thinking company that values innovation, collaboration, and personal growth!

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